.ops-heading{display:flex;justify-content:space-between;align-items:end;gap:20px}.ops-heading h1{margin:3px 0}.ops-clock{text-transform:capitalize;color:var(--muted);font-weight:700}.kpi-strip{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin:22px 0}.kpi-v11{border:1px solid var(--line);background:white;border-radius:12px;padding:14px;text-align:left}.kpi-v11 strong{display:block;font-size:30px}.kpi-v11 span{font-size:12px;color:var(--muted)}.kpi-v11.critical{border-left:5px solid #a6372b}.ops-layout{display:grid;grid-template-columns:minmax(0,1.7fr) minmax(280px,.7fr);gap:18px}.toolbar-v11{display:grid;grid-template-columns:1.6fr .8fr .8fr;gap:8px;margin-bottom:14px}.toolbar-v11 input,.toolbar-v11 select,.quick-assign{padding:10px;border:1px solid var(--line);border-radius:8px;background:white}.queue-head{display:flex;justify-content:space-between;padding:10px 2px;color:var(--muted);font-size:12px}.ops-row{display:grid;grid-template-columns:64px 1fr auto;gap:14px;background:white;border:1px solid var(--line);border-radius:12px;padding:14px;margin-bottom:9px}.ops-row.is-critical{border-left:5px solid #a6372b}.score-v11{text-align:center}.score-v11 strong{display:block;font-size:26px}.score-v11 span{font-size:10px;color:var(--muted)}.ops-main h3{margin:5px 0 2px}.ops-main p{margin:3px 0;font-size:13px}.ops-meta,.ops-signals{display:flex;gap:9px;flex-wrap:wrap;font-size:11px;color:var(--muted)}.ops-actions{display:grid;align-content:center;gap:7px;min-width:145px}.ops-actions .btn{text-align:center}.ops-side{display:grid;align-content:start;gap:14px}.ops-side .panel{margin:0}#ops-map{height:260px;margin-top:10px;border-radius:9px}.crew-load-row{display:flex;justify-content:space-between;border-bottom:1px solid var(--line);padding:11px 0}.crew-load-row div{display:grid}.crew-load-row span{font-size:11px;color:var(--muted)}.crew-load-row b{font-size:20px}.empty-ops{padding:35px;text-align:center;background:white;border-radius:12px;color:var(--muted)}@media(max-width:900px){.ops-layout{grid-template-columns:1fr}.ops-side{grid-template-columns:1fr 1fr}}@media(max-width:650px){.kpi-strip{grid-template-columns:1fr 1fr}.toolbar-v11{grid-template-columns:1fr}.ops-row{grid-template-columns:52px 1fr}.ops-actions{grid-column:1/-1;grid-template-columns:1fr 1fr}.ops-side{grid-template-columns:1fr}.ops-clock{display:none}}.sla-breach{font-weight:800;color:#8a2e25}